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ForumsAnnouncements » Site down time on 10/26/2009Site down time on 10/26/2009#1 10/27/2009 - 01:35 AMsteve-o
AdministratorJoin Date: 03/15/2008
Location: Netherlands
Posts: 34Site down time on 10/26/2009Around 8:30pm est the site went down. Apparently the data center had an air conditioner failed which caused everything to go down. As for archives they are unharmed as they are done at a diff data center.
here#2 10/27/2009 - 01:39 AMdonpaulo
donpauloJoin Date: 08/01/2009
Location: Japan
Posts: 44
thank you for the update#5 10/27/2009 - 10:44 AMPenguinsrock
SuperstarJoin Date: 09/13/2009
Location: United States
Posts: 313
I was wondering if we would never see them again. I'm new so trying to build some trust in the site still.......#6 10/27/2009 - 11:25 AMHi, I hope that will not happen again. I got up in the night to watch my habs and than that
Hockeystream do you make any efforts to ensure that this will not happen again? I have a 3 month pass
#7 10/27/2009 - 12:00 PMI expect that you will refund me the 1 day membership that I purchased yesterday as you site and streams were not working for 80% of the night (i have taken screenshots for proof of the downtime)
Please let me know how you wish to proceed with the refund.#8 10/27/2009 - 12:19 PMI think it's only fair that you extend everyone's account for one day. Not only was the site down for most of the night, but you were showing a football game where you should have been showing a hockey game.
I think it would be a good gesture (since all of the extra traffic this year is from word of mouth by your members) to make up for last night by giving us an extra day here.#9 10/27/2009 - 02:20 PMIf an extra day is issued i wouold need to be choosing it as I only paid to see games on a night the the NYR are playing.#10 10/27/2009 - 02:22 PMThe sad part about this whole issue is that I emailed these guys about the issue and asking for a refund (or another day of my choosing) to be completed.....but I have yet to get a reply at all.
